Version 0.1Effective September 17, 2026

TurboDemand Terms of Service

Status: Draft — for legal review; not legal advice Version: 0.1 Released: 2026-09-17 Effective date: 2026-09-17 Owner: Pranab Document key: tos (see docs/specs/contracting-flow.md) Execution: Clickwrap at signup and on version bump; incorporated by reference into every Order Form (the Master Subscription Agreement prevails over these Terms where both apply).

These Terms of Service (the "Terms") are a binding agreement between [MISSING: entity.legal_name], a [MISSING: entity.entity_type] organised under the laws of [MISSING: entity.jurisdiction] with its registered office at [MISSING: entity.registered_address] ("TurboDemand", "we", "us") and the entity on whose behalf you create an account (the "Client", "you"). By clicking "I agree", creating an account, or using the Service, you confirm that you are authorised to bind the Client to these Terms.

If the Client has signed an Order Form that incorporates the Master Subscription Agreement (master-subscription-agreement.md), that agreement governs and these Terms apply only to matters it does not address.

1. Definitions

"Service" means the TurboDemand platform at app.turbodemand.com, including the dashboard, the content production pipeline, brand-knowledge extraction, lead capture, analytics, integrations, and the Microsites we build and host or deploy for you.
"Microsite" means the set of web pages we generate for the Client and publish on a Client Domain (as a subdirectory such as clientdomain.com/feeds/, a subdomain, or a Client-controlled host) or on infrastructure we operate.
"Client Domain" means a domain, subdomain, or host named in an Order Form or in your dashboard configuration and controlled by the Client.
"Client Content" means content, brand assets, and data you upload, connect, or authorise us to crawl from your websites, and the Lead Data collected through Microsite forms.
"Generated Content" means articles, pages, images, structured data, and other deliverables the Service produces for the Client, whether or not edited by a human reviewer.
"Lead Data" means information submitted by end-visitors through forms on a Microsite, together with the visitor-journey, referrer, and campaign metadata the Service attaches to it.
"Plan" means a subscription tier (currently Launch, Grow, or Scale) or a custom plan named in an Order Form.
"Order Form" means a signed ordering document that references these Terms or the Master Subscription Agreement.
"Authorised Users" means the Client's employees and contractors given seats in the Client's organisation.

2. Account and eligibility

2.1 The Service is offered to businesses only. You must be at least 18 and able to enter contracts in your jurisdiction.

2.2 You must provide accurate registration information and keep it current. You must verify your email address before the dashboard is available.

2.3 You are responsible for all activity under your organisation's accounts, for the acts of your Authorised Users, and for keeping credentials confidential. We provide password login, magic-link login, and optional TOTP two-factor authentication; we recommend enabling two-factor authentication for every Authorised User. Notify us immediately at security@turbodemand.com of any suspected unauthorised access.

2.4 Roles and acceptance. The person who creates the organisation is its first client administrator and, by accepting these Terms at signup, binds the Client to them. Client administrators may invite and remove Authorised Users and are responsible for their use of the Service. Every Authorised User accepts these Terms for themselves when they join and whenever we publish a new version; an Authorised User's acceptance does not change the Client's obligations, which are set by the client administrator's acceptance or a signed Order Form. Certain actions (billing ownership changes, plan and billing changes, account deletion) can be taken only by a client administrator, and no acceptance of these Terms can be made by our staff acting on your behalf.

2.5 Our staff may access your organisation's dashboard through an audited impersonation mode to provide support. Impersonation cannot be used to change your password, modify billing, accept these Terms or any other agreement, or delete your account.

3. The Service

3.1 Subject to these Terms and payment of Fees, we grant the Client a non-exclusive, non-transferable right to access and use the Service during the Subscription Term for its internal business purposes.

3.2 What each Plan includes is described at https://turbodemand.com/pricing and in Schedule A below. All Plans include the AI production pipeline, brand-knowledge extraction, Microsite or feed hosting, the Content Strategy engine, editorial review, lead capture, and connector publishing where applicable. Plans differ in page volume, backlinks, lead-tooling depth, reporting cadence, support tier, integrations, and strategy-stage caps.

3.3 Page volume is committed per six-month cycle and scheduled across the cycle, not delivered all at once. Unproduced pages roll into the next cycle capped at one additional cycle's worth. We may pause production while your subscription is past due (Section 7).

3.4 Product authorisations. Delivering the Service requires you to authorise us to crawl your websites, hold deployment credentials or DNS delegation for a Client Domain, publish content and run lead forms on the Client Domain, and act on your behalf as described in the Product-Specific Authorizations published at https://app.turbodemand.com/authorizations (product-specific-authorizations.md), which are part of these Terms. When you configure one of those features in the dashboard, the relevant section is shown to you and you grant that authorisation for the relevant Client Domain by completing the configuration.

3.5 Changes. We may modify the Service, including adding, changing, or retiring features, provided we do not materially reduce the core functionality of a paid Plan during a prepaid term without offering a remedy under Section 8.5.

3.6 Beta and preview features may be offered "as is" and may be withdrawn at any time.

4. Your responsibilities

4.1 You are responsible for Client Content and for having the rights needed to give us the authorisations in Section 3.4, including rights in your brand assets and in the websites we crawl.

4.2 You must comply with the Acceptable Use Policy (acceptable-use-policy.md), which is part of these Terms.

4.3 Because a Microsite is published on your domain, you are the publisher of the Generated Content. You must review Generated Content for factual accuracy, regulatory compliance in your industry, and consistency with your brand before or promptly after publication, using the review tools in the dashboard. See Section 10.3.

4.4 You are responsible for your privacy notices to your website visitors and for the lawful basis on which Lead Data is collected on your Microsite. The dashboard lets you configure a cookie-consent banner, consent checkbox, and privacy-policy link; you must configure them where your visitors' law requires it.

4.5 If you bring your own LLM API keys ("BYOK"), you are responsible for those keys and for your agreement with the key provider. You choose whether a failing key falls back to our platform key or fails closed; we notify you either way.

5. Fees and billing

5.1 Fees. Current list prices (USD, excluding taxes):

Plan	Monthly	Annual (prepaid)	Pages per 6-month cycle
Launch	800	9,600	100
Grow	1,200	14,400	200
Scale	2,200	26,400	400

Negotiated prices, discounts, and custom plans are recorded in an Order Form or applied through a discount code and prevail over list prices for that Client. A hosting-only plan (no new content, Microsite stays live) is available on cancellation at USD 49 per month per month.

5.2 Billing methods. Fees are paid either (a) by card or wallet through a payment gateway we offer (currently Stripe, Razorpay, or PayPal), or (b) where an Order Form says so, by invoice payable by bank transfer within the payment terms stated on the invoice (due on receipt, or net 15, 30, 45, or 60 days). An organisation uses one billing method at a time; changing method is an administrative action we perform at your request.

5.3 Billing interval. Subscriptions are billed monthly or annually as selected at checkout or in the Order Form. Annual subscriptions are prepaid for twelve months.

5.4 Auto-renewal. Subscriptions renew automatically for successive periods equal to the billing interval unless cancelled under Section 8 before the end of the current period. For invoiced subscriptions we issue the renewal invoice ahead of the period start; for gateway subscriptions the renewal charge is taken on the period start date.

5.5 Taxes. Fees exclude VAT, GST, sales, withholding, and similar taxes. You are responsible for taxes other than our income taxes. Where law requires you to withhold, you will gross up so we receive the invoiced amount, unless Client grosses up so that TurboDemand receives the full invoiced amount (§4.7). Tax lines are stated on each invoice.

5.6 No free trial. We do not offer a free trial. If you purchase through self-serve checkout, you may cancel within 30 days of your first payment for a full refund of that payment.

5.7 Plan changes. Upgrades apply immediately and are prorated for the remainder of the current billing period; a new page target applies from the next cycle. Downgrades take effect at the next billing period; the current cycle continues at the higher tier. Plan changes on invoiced subscriptions are arranged through your account manager and billed from the next invoice.

5.8 Price changes. We may change list prices on 30 days' notice; a change applies to your subscription only from your next renewal after the notice period, and never during a prepaid annual term.

5.9 Discount codes are single-use or limited as stated at issue and may be withdrawn if misused.

6. Late payment

6.1 Gateway subscriptions. If a renewal charge fails, we retry through the gateway and notify your administrators. Your subscription becomes past due on the failed charge.

6.2 Invoiced subscriptions. Fees for each billing period are due on the later of the period start date and the invoice date, unless your Order Form states payment terms, in which case they are due that many days after that date. An invoice not paid by its due date is overdue and we send reminders. Your subscription becomes past due seven (7) days after the due date (the "grace period"), or such longer grace period as your Order Form states. If we have not issued an invoice for a period, the subscription becomes past due seven (7) days after the end of the last paid period.

6.3 Interest. Overdue invoiced amounts may bear interest at 1.5% per month, or the maximum rate permitted by applicable law, whichever is lower from the due date, plus reasonable collection costs.

7. Suspension and pause for non-payment

7.1 When a subscription becomes past due we pause content production: new pages are not generated, the editorial calendar freezes, and strategy cycles pause. Already-published Microsite pages remain live and the dashboard remains accessible for the pause.

7.2 If the past-due state is not resolved within 21 days we may suspend the account. Suspension removes dashboard access; published pages remain live. Suspension is recoverable on payment.

7.3 If the past-due state is not resolved within 90 days we may treat the subscription as cancelled under Section 8, and the post-cancellation provisions apply.

7.4 We do not downgrade your plan because of non-payment. On payment, your subscription resumes at the same Plan and production resumes from where it paused.

7.5 We may also suspend access immediately where required by law, to address a security incident, or on a material breach of the Acceptable Use Policy, giving notice where practicable.

8. Term, cancellation, and termination

8.1 Term. The subscription starts on the start date at checkout or in the Order Form and continues for the initial term stated there (default: one billing interval), then renews under Section 5.4.

8.2 Cancellation by you. You may cancel at any time from the dashboard or by written request to your account manager. Cancellation takes effect at the end of the current paid period; you retain full access until then. Fees already paid are non-refundable except under Section 8.4 or your Order Form.

8.3 Cancellation options. When cancelling you choose one of: (a) static export — we deliver a downloadable archive of your published Microsite (HTML and assets) available for 90 days; (b) hosting only — your Microsite stays live under the hosting-only plan with no new content; or (c) refund request — you ask us to consider a pro-rata refund for the unfinished portion of the current six-month cycle. Refunds are assessed and, if approved, processed manually; we will confirm the amount in writing.

8.4 Termination for cause. Either party may terminate on written notice if the other materially breaches these Terms and does not cure within 30 days of notice (10 days for non-payment). We may terminate immediately for a breach of the Acceptable Use Policy that cannot be cured or that creates legal exposure for us. If you terminate for our uncured breach we refund prepaid Fees for the unused remainder of the term.

8.5 Effect of cancellation or termination. When the subscription ends:

Dashboard access ends, except that export-only access continues for 30 days.
Automatic content production, strategy updates, lead management tools, monitoring, analytics, and reporting stop.
If your Microsite is published to a host you control, the files stay on your host and we do not remove them; removal is your action. If your Microsite is served from our infrastructure (subdirectory proxy or subdomain), we keep serving the published pages for 90 days after the end date and then stop, unless you choose the hosting-only plan; you may take the static export at any time in that period. In both cases lead forms stop accepting submissions and return a configurable response (for example a redirect to your contact page), and we will assist as described in product-specific-authorizations.md.
Where we hold DNS delegation for your domain (managed-nameserver mode), we export your DNS records to you and remove our configuration only after you have repointed your nameservers, so your domain never goes dark.
We retain your data for 90 days after the end date to support export and reactivation, with notices at 60 and 80 days, and then permanently delete it unless you have asked us in writing to retain it or a legal hold applies. See the Privacy Policy.

8.6 Surviving provisions: Sections 5 and 6 (amounts accrued), 9, 10, 11, 12, 13, and 14.

9. Intellectual property

9.1 Our platform. We and our licensors own the Service, including software, templates, prompts, models, workflows, style presets, documentation, and all improvements. No rights are granted except those expressly stated.

9.2 Your content. You own Client Content. You grant us a worldwide, non-exclusive licence to host, copy, crawl, process, transmit, and display Client Content, and to use your name, logo, and brand assets, solely to provide the Service to you and as product-specific-authorizations.md describes.

9.3 Generated Content. On payment of the Fees for the period in which it was produced, you own the Generated Content delivered to you, including the published pages and images, and may host, edit, and reuse it after the subscription ends. Our ownership of the underlying platform, templates, prompts, and reusable components is unaffected, and we may produce similar content for other clients. To the extent Generated Content includes third-party material (such as licensed fonts, stock elements, or content quoted under fair use), it is subject to those third parties' terms.

9.4 Lead Data. Lead Data is Client Content. We process it as your processor under the Data Processing Agreement.

9.5 Feedback. You grant us a perpetual licence to use suggestions you give us about the Service.

9.6 Usage data. We may collect and use aggregated, de-identified usage and performance data that does not identify you or your visitors, to operate and improve the Service.

9.7 Publicity. We may name you as a client and show your Microsite in our marketing unless you opt out in writing at privacy@turbodemand.com or in your Order Form.

10. AI-generated content and disclaimers

10.1 The Generated Content is produced by large language models and image models operated by third-party providers, guided by our prompts and by your brand knowledge, and reviewed by our editorial process according to your Plan. AI systems can produce output that is inaccurate, incomplete, outdated, biased, or similar to content produced for others.

10.2 We ground content in your brand knowledge and run automated checks, but we do not warrant that Generated Content is accurate, original, non-infringing, or suitable for your regulatory context. Product specifications, prices, certifications, claims, statistics, and citations must be verified by you before you rely on them or leave them published.

10.3 You are responsible for the final review of Generated Content published under your brand, including compliance with advertising, consumer-protection, sector-specific (medical, financial, legal), and comparative-advertising rules that apply to you. The dashboard provides review, edit, override, and unpublish controls for this purpose.

10.4 Search and AI-search results, traffic, rankings, lead volume, and citation by AI assistants depend on third parties and on your market. We make no promise of any particular ranking, traffic, or lead outcome.

10.5 Except as expressly stated in an Order Form or the Master Subscription Agreement, the Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

11. Third-party services

The Service depends on third-party providers (LLM and image providers, Cloudflare, hosting providers, email providers, payment gateways) listed in the Privacy Policy, and on integrations you connect (for example Slack, Zapier, HubSpot, Salesforce, WordPress, Shopify, Google Search Console, Google Business Profile, Trustpilot, or your own mailbox). Your use of a connected third-party service is governed by that service's terms. We are not responsible for third-party services, and an outage or change at a provider may affect the Service.

12. Limitation of liability

12.1 To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of these Terms, however caused.

12.2 To the maximum extent permitted by law, our total aggregate liability arising out of these Terms is limited to the amount of your single most recent invoice paid to us, and in no event will it exceed the total amounts you have actually paid us. This cap does not apply to the matters in Section 12.3, which by law cannot be so limited.

12.3 The exclusions and limits do not apply to: a party's indemnity obligations under Section 13; a party's breach of confidentiality; the Client's payment obligations; a party's gross negligence, wilful misconduct, or fraud; or liability that cannot be limited under applicable law.

13. Indemnities

13.1 By you. You will defend and indemnify us against third-party claims arising from Client Content, your websites, your instructions, your use of the Service in breach of these Terms or the Acceptable Use Policy, or Generated Content that you reviewed and left published after we notified you of a specific concern.

13.2 By us. We will defend and indemnify you against third-party claims that the Service (excluding Client Content and Generated Content) infringes that party's intellectual property rights. We may modify or replace the Service or terminate the affected part and refund unused prepaid Fees. This indemnity does not cover claims arising from Client Content, your combinations with other products, or use after we told you to stop.

13.3 Procedure. The indemnified party must promptly notify the indemnifying party, give it control of the defence and settlement (no settlement may admit fault or impose obligations on the indemnified party without consent), and provide reasonable cooperation.

14. General

14.1 Confidentiality. Each party will protect the other's non-public information with reasonable care and use it only for these Terms. The Master Subscription Agreement contains a fuller confidentiality clause for signed deals.

14.2 Data protection. Our Privacy Policy (privacy-policy.md) explains how we handle personal data. The Data Processing Agreement (data-processing-agreement.md) applies to Lead Data and other personal data we process on your behalf, and is incorporated by reference.

14.3 Governing law and disputes. These Terms are governed by the laws of [MISSING: entity.governing_law]. Disputes will be resolved by [MISSING: entity.dispute_forum]. Either party may seek injunctive relief in any competent court to protect intellectual property or confidential information.

14.4 Changes to these Terms. We may update these Terms. We will post the new version with a new version number and effective date and, for material changes, notify administrators by email at least 30 days before they take effect. Continued use after the effective date, or clicking to accept when prompted in the dashboard, constitutes acceptance. If you do not agree, you may cancel under Section 8.2 before the effective date and any prepaid Fees for the period after cancellation will be refunded.

14.5 Notices. Notices to us: legal@turbodemand.com and [MISSING: entity.registered_address]. Notices to you: the email addresses of your client administrators. Notices are effective on receipt.

14.6 Assignment. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets on written notice. We may assign to an affiliate or successor.

14.7 Force majeure. Neither party is liable for failure caused by events beyond its reasonable control, including provider outages beyond our control, provided it uses reasonable efforts to mitigate.

14.8 Export and sanctions. You represent that you are not on a sanctions list and will not use the Service in breach of export or sanctions laws.

14.9 Entire agreement; order of precedence. These Terms, the Acceptable Use Policy, the Privacy Policy, the Data Processing Agreement, and any Order Form form the entire agreement. In case of conflict, highest first: (a) the Order Form, for the matters it expressly addresses; (b) the Data Processing Agreement, for data-protection matters; (c) the Master Subscription Agreement, if signed; (d) the Product-Specific Authorizations; (e) the SLA, if attached; (f) the Acceptable Use Policy; (g) these Terms, only for matters none of the above addresses; the Privacy Policy is a notice, not a contract term. This is the same order as MSA §2.2 and DPA §13.

14.10 Severability, waiver, independent contractors, no third-party beneficiaries: standard.

Schedule A — Plan inclusions (informational)

Plan	Pages per 6-month cycle	Backlinks per cycle	Lead tooling	Reporting	Support
Launch	100	10	Lead dashboard (basic)	Monthly performance report	Email
Grow	200	20	Lead dashboard, buyer-journey tracking, spam filtering	Weekly performance report	Email or Slack
Scale	400	40	Above, custom analytics views, priority refresh of pages	Quarterly business reviews	Priority via Email or Slack

Support response targets by tier are stated in sla.md and apply only where an Order Form attaches the SLA.